{"id":31262,"date":"2026-04-30T09:06:59","date_gmt":"2026-04-30T09:06:59","guid":{"rendered":"https:\/\/dev.accevo.com\/?page_id=31262"},"modified":"2026-04-30T09:08:29","modified_gmt":"2026-04-30T09:08:29","slug":"faq-di-supporto-dellapp-accevo-cmms","status":"publish","type":"page","link":"https:\/\/accevo.com\/it\/accevo-cmms-app-support-faq\/","title":{"rendered":"Supporto e FAQ dell'app CMMS Accevo"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31262\" class=\"elementor elementor-31262\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe46d5c e-con-full e-flex e-con e-parent\" data-id=\"fe46d5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f8e1373 e-con-full e-flex e-con e-child\" data-id=\"f8e1373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c9f8105 e-flex e-con-boxed e-con e-child\" data-id=\"c9f8105\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b040da4 e-con-full e-flex e-con e-child\" data-id=\"b040da4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8fe740 elementor-widget elementor-widget-heading\" data-id=\"e8fe740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Supporto e FAQ dell'app CMMS Accevo<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfe5717 e-flex e-con-boxed e-con e-parent\" data-id=\"bfe5717\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8490fcd elementor-widget elementor-widget-text-editor\" data-id=\"8490fcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> 28.04.2026<\/p>\n\n<p class=\"wp-block-paragraph\">This page provides support information for users of the <strong>Accevo CMMS<\/strong> mobile application.<\/p>\n\n<p class=\"wp-block-paragraph\">Accevo CMMS is a business application used to support maintenance processes, including work orders, inspections, asset management, service reporting and maintenance documentation.<\/p>\n\n<h2 class=\"wp-block-heading\">Contact support<\/h2>\n\n<p class=\"wp-block-paragraph\">For support requests, contact us at:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">When contacting support, please include:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>your name and business email address;<\/li>\n\n<li>company name;<\/li>\n\n<li>app version, if available;<\/li>\n\n<li>device model and operating system;<\/li>\n\n<li>short description of the issue;<\/li>\n\n<li>screenshots, if helpful;<\/li>\n\n<li>date and time when the issue occurred.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Access to the application<\/h2>\n\n<p class=\"wp-block-paragraph\">The Accevo CMMS application is intended for authorised business users.<\/p>\n\n<p class=\"wp-block-paragraph\">Access is usually provided by your employer, company administrator or another organisation using Accevo software.<\/p>\n\n<p class=\"wp-block-paragraph\">If you do not have login credentials, contact your organisation\u2019s system administrator.<\/p>\n\n<h2 class=\"wp-block-heading\">Reporting technical issues<\/h2>\n\n<p class=\"wp-block-paragraph\">You can report technical issues by email:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Please describe what happened and include steps to reproduce the issue, if possible.<\/p>\n\n<p class=\"wp-block-paragraph\">Examples of useful information:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u201cI cannot log in\u201d<\/li>\n\n<li>\u201cThe app closes after opening a work order\u201d<\/li>\n\n<li>\u201cI cannot upload a photo\u201d<\/li>\n\n<li>\u201cI do not receive push notifications\u201d<\/li>\n\n<li>\u201cAssigned tasks are not visible\u201d<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Account deletion request<\/h2>\n\n<p class=\"wp-block-paragraph\">To request account deletion or removal of personal data, contact:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If your account was created by your employer or another organisation, account deletion may need to be handled by that organisation\u2019s system administrator.<\/p>\n\n<p class=\"wp-block-paragraph\">Some data may need to be retained where required by law, contract, security obligations, audit requirements or legitimate business purposes.<\/p>\n\n<h2 class=\"wp-block-heading\">Informativa sulla privacy<\/h2>\n\n<p class=\"wp-block-paragraph\">You can read the Accevo CMMS Privacy Policy here:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/accevo.com\/it\/informativa-sulla-privacy-dellapp-accevo-cmms\/\" data-type=\"page\" data-id=\"30868\">Informativa sulla privacy<\/a><\/strong><\/p>\n\n<h2 class=\"wp-block-heading\">Terms of service<\/h2>\n\n<p class=\"wp-block-paragraph\">You can read the Accevo CMMS Terms of Service here:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/accevo.com\/it\/accevo-cmms-app-terms-of-service\/\" data-type=\"page\" data-id=\"30922\">Termini di servizio<\/a><\/strong><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n<h3 class=\"wp-block-heading\">I cannot log in. What should I do?<\/h3>\n\n<p class=\"wp-block-paragraph\">Check whether your email address, username and password are correct.<\/p>\n\n<p class=\"wp-block-paragraph\">If your organisation uses a dedicated login method, follow your company\u2019s internal instructions.<\/p>\n\n<p class=\"wp-block-paragraph\">If the problem continues, contact your company administrator or Accevo support at:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">I forgot my password. What should I do?<\/h3>\n\n<p class=\"wp-block-paragraph\">Use the password reset option, if available in your configuration.<\/p>\n\n<p class=\"wp-block-paragraph\">If password reset is managed by your organisation, contact your company administrator.<\/p>\n\n<h3 class=\"wp-block-heading\">I cannot see my assigned work orders. What should I do?<\/h3>\n\n<p class=\"wp-block-paragraph\">Check whether you are logged into the correct account and whether your internet connection is active.<\/p>\n\n<p class=\"wp-block-paragraph\">If work orders are still not visible, contact your company administrator. The issue may be related to user permissions, task assignment or system configuration.<\/p>\n\n<h3 class=\"wp-block-heading\">I do not receive push notifications. What should I do?<\/h3>\n\n<p class=\"wp-block-paragraph\">Check whether notifications are enabled for the Accevo CMMS app in your device settings.<\/p>\n\n<p class=\"wp-block-paragraph\">Also check whether notifications are enabled in the application and whether your organisation uses push notifications in its configuration.<\/p>\n\n<h3 class=\"wp-block-heading\">I cannot upload a photo or attachment. What should I do?<\/h3>\n\n<p class=\"wp-block-paragraph\">Check whether the app has permission to access the camera, photo library or files on your device.<\/p>\n\n<p class=\"wp-block-paragraph\">If permission is enabled and the problem continues, contact support with details of the file type, device and app version.<\/p>\n\n<h3 class=\"wp-block-heading\">Does the app use my location?<\/h3>\n\n<p class=\"wp-block-paragraph\">The Accevo CMMS application does not collect precise or approximate location data unless this feature is enabled in your organisation\u2019s configuration and you grant the relevant permission.<\/p>\n\n<p class=\"wp-block-paragraph\">If location features are not enabled, the app does not use location data.<\/p>\n\n<h3 class=\"wp-block-heading\">Who can access data entered in the app?<\/h3>\n\n<p class=\"wp-block-paragraph\">Data entered in the application may be accessible to authorised users within your organisation, depending on their roles and permissions.<\/p>\n\n<p class=\"wp-block-paragraph\">Accevo may access data only where necessary to provide the service, support the system, maintain security or fulfil contractual obligations.<\/p>\n\n<h3 class=\"wp-block-heading\">How do I report incorrect data in the app?<\/h3>\n\n<p class=\"wp-block-paragraph\">Contact your company administrator first.<\/p>\n\n<p class=\"wp-block-paragraph\">If the issue relates to technical behaviour of the application, contact Accevo support at:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">How do I request deletion of my data?<\/h3>\n\n<p class=\"wp-block-paragraph\">Send a request to:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>contact@accevo.com<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If your account is managed by your employer or organisation, your request may need to be handled by that organisation.<\/p>\n\n<h3 class=\"wp-block-heading\">Is Accevo CMMS App available for private consumer use?<\/h3>\n\n<p class=\"wp-block-paragraph\">No. Accevo CMMS is a business application intended for authorised users of organisations using Accevo software.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Accevo CMMS App Support &amp; FAQ Last updated: 28.04.2026 This page provides support information for users of the Accevo CMMS mobile application. Accevo CMMS is a business application used to support maintenance processes, including work orders, inspections, asset management, service reporting and maintenance documentation. Contact support For support requests, contact us at: contact@accevo.com When contacting [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-31262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/pages\/31262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/comments?post=31262"}],"version-history":[{"count":0,"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/pages\/31262\/revisions"}],"wp:attachment":[{"href":"https:\/\/accevo.com\/it\/wp-json\/wp\/v2\/media?parent=31262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}