Connect operators and maintenance teams when a machine stops
Report failures from the operator panel, alert the right technician by SMS, e-mail or on-screen alarm, and track reaction and repair time against your targets. ANDON calculates MTTR, MTBF and MTTF from each call.
Key benefits of ANDON in manufacturing
Faster response
React to failures faster thanks to instant notifications.
Knowledge in one place
Keep maintenance history and knowledge in one system.
Faster repairs
Cut repair time with suggested past failures and documentation.
Report with context
Log every failure with its reason and a comment.
Track to closure
Accept each maintenance failure and mark when it’s resolved.
Maintenance KPIs
Monitor reaction time, repair time and MTTR, MTBF, MTTF.
Results customers report
65%
Less production downtime
55%
Lower MTTR
25%
Higher MTTF
10%
Fewer repairs
Coordinate every maintenance call on one ANDON board
Find the delay between the stop and the repair. A machine stops. Your operator needs a clear way to report the fault. Your technician needs the reason, the asset and the priority before walking to the line.
Slow response
Operators lose time calling the right person and explaining the stop.
Lost availability
Unplanned failures stay open while production waits for maintenance.
Scattered records
Paper notes and separate files make failure history hard to use.
Knowledge gaps
Teams lose fault details when experienced technicians leave.
Broken handoffs
Production and maintenance lack one shared call status.
How the ANDON system works
From machine stop to maintenance record in four steps.
01
Report the failure
The operator reports the stop from the panel and adds a reason or comment.
02
Accept the call
Maintenance receives the alert and a technician accepts the task.
03
Resolve the issue
The technician repairs the machine, closes the call and adds a comment.
04
Review the data
ANDON calculates reaction time, repair time and maintenance KPIs.
Real-time notifications
Alert the right technician when the machine stops. Maintenance ANDON sends SMS, e-mail and on-screen alarms when a machine goes down. The system escalates the call when no technician accepts it within the configured time. Your technician receives the asset, reason and call status before reaching the line.
Maintenance targets
Track each maintenance call against your response plan. Define reaction and resolution goals for your plant. ANDON tracks each call against them and escalates work before the deadline passes.
Reaction-time targets
Set the maximum time between the operator call and technician acceptance.
Resolution-time targets
Track how long each repair takes and compare it with your service goal.
Automatic escalation
Route open calls to the next technician or supervisor before the target expires.
PLC and sensor capture
Capture 70-90% of failures from PLCs and sensors, then add operator context where needed. See IIoT 连接.
Maintenance KPIs
Use the same call history to calculate MTTR, MTBF and MTTF. ANDON records the timestamps your maintenance team needs for KPI reporting. You can compare assets, lines and shifts using the same definitions.
- Mean Time to Repair (MTTR): the average time your team needs to restore a machine after failure.
- Mean Time Between Failures (MTBF): the average operating time between one failure and the next.
- Mean Time to Failure (MTTF): the average operating time before a non-repairable component fails.
Plan your ANDON Demo
Reduce downtime and give maintenance a clear response workflow.
Book a 30-minute demo. We will show how operators report a stop, how technicians receive the call and how your team reviews repair KPIs.
ANDON System Software - FAQ
An ANDON system gives operators a direct way to report machine stops and call maintenance. The team sees the fault, asset, status and response time in one place.
ANDON sends the call to the right technician as soon as the operator reports the stop. Escalation rules keep open calls visible before response targets expire.
The system uses call timestamps, repair completion data and machine history to calculate maintenance KPIs. Your team can compare results by asset, line or period.
Yes. Maintenance ANDON can send SMS, e-mail and on-screen alerts. You can configure escalation when a technician does not accept the call in time.
Accevo can capture failure events from PLCs and sensors. Operators can add a reason or comment from the panel when a stop needs context.
