Supporto e FAQ dell'app CMMS Accevo
Last updated: 28.04.2026
This page provides support information for users of the Accevo CMMS mobile application.
Accevo CMMS is a business application used to support maintenance processes, including work orders, inspections, asset management, service reporting and maintenance documentation.
Contact support
For support requests, contact us at:
When contacting support, please include:
- your name and business email address;
- company name;
- app version, if available;
- device model and operating system;
- short description of the issue;
- screenshots, if helpful;
- date and time when the issue occurred.
Access to the application
The Accevo CMMS application is intended for authorised business users.
Access is usually provided by your employer, company administrator or another organisation using Accevo software.
If you do not have login credentials, contact your organisation’s system administrator.
Reporting technical issues
You can report technical issues by email:
Please describe what happened and include steps to reproduce the issue, if possible.
Examples of useful information:
- “I cannot log in”
- “The app closes after opening a work order”
- “I cannot upload a photo”
- “I do not receive push notifications”
- “Assigned tasks are not visible”
Account deletion request
To request account deletion or removal of personal data, contact:
If your account was created by your employer or another organisation, account deletion may need to be handled by that organisation’s system administrator.
Some data may need to be retained where required by law, contract, security obligations, audit requirements or legitimate business purposes.
Informativa sulla privacy
You can read the Accevo CMMS Privacy Policy here:
Terms of service
You can read the Accevo CMMS Terms of Service here:
FAQ
I cannot log in. What should I do?
Check whether your email address, username and password are correct.
If your organisation uses a dedicated login method, follow your company’s internal instructions.
If the problem continues, contact your company administrator or Accevo support at:
I forgot my password. What should I do?
Use the password reset option, if available in your configuration.
If password reset is managed by your organisation, contact your company administrator.
I cannot see my assigned work orders. What should I do?
Check whether you are logged into the correct account and whether your internet connection is active.
If work orders are still not visible, contact your company administrator. The issue may be related to user permissions, task assignment or system configuration.
I do not receive push notifications. What should I do?
Check whether notifications are enabled for the Accevo CMMS app in your device settings.
Also check whether notifications are enabled in the application and whether your organisation uses push notifications in its configuration.
I cannot upload a photo or attachment. What should I do?
Check whether the app has permission to access the camera, photo library or files on your device.
If permission is enabled and the problem continues, contact support with details of the file type, device and app version.
Does the app use my location?
The Accevo CMMS application does not collect precise or approximate location data unless this feature is enabled in your organisation’s configuration and you grant the relevant permission.
If location features are not enabled, the app does not use location data.
Who can access data entered in the app?
Data entered in the application may be accessible to authorised users within your organisation, depending on their roles and permissions.
Accevo may access data only where necessary to provide the service, support the system, maintain security or fulfil contractual obligations.
How do I report incorrect data in the app?
Contact your company administrator first.
If the issue relates to technical behaviour of the application, contact Accevo support at:
How do I request deletion of my data?
Send a request to:
If your account is managed by your employer or organisation, your request may need to be handled by that organisation.
Is Accevo CMMS App available for private consumer use?
No. Accevo CMMS is a business application intended for authorised users of organisations using Accevo software.